Returns, Refunds & Cancellations

1. Return Window

Please contact us within 3 calendar days of delivery to request a return or report an issue. Include your order number and details of the concern. Requests made after this period will be reviewed in accordance with applicable law; this reporting window does not limit rights that cannot legally be excluded.

2. Eligible Returns

A return, replacement, or other appropriate remedy may be available when:

• You received the wrong product.
• The item arrived damaged.
• The item has a manufacturing defect.
• The item is materially different from its description or from what you ordered.
• Another issue qualifies under applicable consumer law or this policy.

We may request clear photographs or a short video to understand the issue, but we will assess requests fairly based on the circumstances.

3. Conditions for Return

For a return based on preference or another non-defect reason, the item should generally be unused, unwashed, unaltered, and in its original condition, with available packaging, tags, labels, and accessories.

If an item is defective, damaged on arrival, or incorrect, these conditions will be applied reasonably and will not override applicable consumer rights.

4. Products That May Not Be Eligible

Subject to applicable law, we may decline returns for:

• Items washed, used, or altered after delivery, where no qualifying defect or other legal basis exists.
• Damage caused by improper handling or care after delivery.
• Items returned without sufficient order information to identify the purchase.
• Requests outside the stated window that are not otherwise protected by law.
• Items clearly marked non-returnable before purchase, where that restriction is legally permitted.

5. How to Request a Return

Contact us by email or WhatsApp and provide:

• Your order number and name
• Your contact number
• A short explanation of the issue
• Photos or video of the product and packaging, if relevant

We will review the request and provide instructions. Please wait for our return instructions before sending anything back, unless applicable law requires otherwise.

6. Return Shipping

For an approved return caused by an incorrect item, manufacturing defect, or damage attributable to Nias Decor or its delivery process, we will arrange or cover reasonable return shipping as appropriate.

For any other return we agree to accept, we will explain any customer-paid return shipping before the item is sent back.

7. Inspection of Returned Products

Returned items may be inspected after receipt to verify the reported issue and condition. We will communicate the outcome and any next steps. Inspection does not remove any remedy available under applicable law.

8. Replacements

Where appropriate and available, we may offer a replacement. If a suitable replacement is unavailable, we will discuss a refund or another lawful resolution. We will not substitute a different product without your agreement.

9. Refunds

When a refund is approved, we will communicate the refund amount, method, and initiation status. Prepaid orders will generally be refunded to the original payment method, where supported. The time for funds to appear depends on the payment provider and bank.

Any refund timeline required by applicable law will take precedence. We will not make statutory refunds conditional on accepting store credit.

10. Cash on Delivery (COD) Orders

If you paid for a COD order and a refund is approved, we will arrange an appropriate refund method, such as a verified bank transfer or another mutually agreed method. Share payment details only through our confirmed support channel. We will never ask for your UPI PIN, OTP, or card PIN to issue a refund.

11. Order Cancellations

You may request cancellation before dispatch by contacting us promptly with your order number. Once dispatched, interception may not be possible; an applicable return process may be required. If a prepaid order is cancelled before dispatch, we will process the applicable refund.

12. Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, contact us promptly with your order number and, where available, photographs of the package, shipping label, and contents. After reviewing the issue, we will arrange an appropriate replacement, delivery of the missing item, refund, or other lawful remedy.

13. Products Damaged in Transit

If your parcel arrives damaged, please retain the packaging where practical and share photos of the outer parcel, shipping label, packing material, and affected product. This helps us investigate with the courier; it does not automatically determine whether your claim is valid.

14. Original Shipping Charges

For approved returns due to an error, defect, or damage attributable to Nias Decor or its delivery process, we will address applicable shipping charges fairly and in accordance with law. For other voluntarily accepted returns, original delivery charges may be non-refundable where disclosed and legally permitted.

15. Sale and Promotional Products

Special offers may include additional return conditions that are clearly shown before purchase. Promotional terms cannot remove remedies that customers are entitled to under applicable law.

16. Contact Us

For returns, replacements, cancellations, or refunds, please contact us and include your order number.