Nias Decor · Customer Information

Privacy Policy

Please review how we handle your information.

At Nias Decor, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Nias Decor collects, uses, shares, and protects your information when you visit niasdecor.com, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Nias Decor is a home textile brand operated by Nias Bedsheet Manufacturer, an MSME manufacturing business based in Rajasthan, India.

For questions regarding this Privacy Policy or your personal information, please contact us using the details provided at the end of this policy.

2. Information We Collect

When you use our website or purchase our products, we may collect the following information:

Information you provide directly

  • Full name
  • Billing and shipping address
  • Mobile/telephone number
  • Email address
  • Order and purchase details
  • Information provided when you contact customer support
  • Information you provide through WhatsApp or other communication channels

Payment information

When you make a payment, payment details may be processed by our payment partner Razorpay.

We do not normally have access to or store your complete credit/debit card, banking, UPI, or other payment credentials on our own systems.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Approximate location derived from IP address
  • Website interaction and usage information
  • Referral or campaign information
  • Cookies and similar technologies

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Process and fulfill your orders
  • Confirm and communicate with you about your orders
  • Arrange shipping and delivery
  • Process refunds, returns, cancellations, and exchanges
  • Provide customer support
  • Respond to questions and requests
  • Process payments
  • Prevent fraud and unauthorized transactions
  • Improve our website, products, and customer experience
  • Understand how customers use our website
  • Measure the effectiveness of advertising and marketing campaigns
  • Send promotional communications where permitted by applicable law
  • Maintain business, accounting, tax, and transaction records
  • Comply with applicable legal and regulatory requirements

4. WooCommerce

Our website uses WooCommerce to provide our online shopping and order-management functionality.

When you place an order, information such as your name, contact details, billing and shipping address, order details, and other information necessary to process the transaction may be stored within our website's WooCommerce system.

This information allows us to process orders, manage customer accounts where applicable, provide support, and maintain transaction records.

5. Razorpay

We use Razorpay to process online payments.

When you choose an online payment method, information necessary to process the transaction may be shared with Razorpay or the relevant payment-processing systems.

Payment information is handled according to the security and privacy practices of the relevant payment provider. We do not intentionally store complete card or banking credentials on our own website.

For more information, customers should review Razorpay's applicable privacy and security policies.

6. Shiprocket and Delivery Partners

We use Shiprocket and associated shipping/logistics partners to help process and deliver orders.

To fulfill your order, we may share necessary information such as:

  • Customer name
  • Mobile number
  • Shipping address
  • Order details
  • Delivery-related information

This information is used for purposes such as shipment creation, tracking, delivery, customer communication, and handling delivery-related issues.

7. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve our products, website experience, and marketing.

Google Analytics may collect information such as device information, browser information, pages visited, interactions, approximate location, and other website usage information.

Where applicable, cookies and similar technologies may be used for analytics purposes.

You can manage certain cookie and tracking preferences through your browser and device settings.

8. Meta Technologies

We may use services provided by Meta, including Meta Pixel and related advertising technologies, to:

  • Understand website activity
  • Measure advertising performance
  • Improve our advertising
  • Understand how visitors interact with our website
  • Show relevant advertisements to people who may have interacted with Nias Decor

Depending on your settings and applicable laws, Meta may receive information relating to your interactions with our website.

Meta may use cookies, pixels, or similar technologies for these purposes.

9. WhatsApp

We may use WhatsApp to communicate with customers regarding orders, customer support, product enquiries, delivery updates, or other communications.

If you contact us through WhatsApp, information such as your phone number, name, messages, and information you choose to provide may be processed by WhatsApp and by Nias Decor.

WhatsApp has its own privacy practices and policies, which apply to your use of the service.

10. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and improve your experience.

Cookies may be used for purposes such as:

  • Remembering items in your shopping cart
  • Keeping you logged in where applicable
  • Processing orders
  • Remembering preferences
  • Understanding website traffic
  • Measuring marketing and advertising performance
  • Improving website functionality

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping-cart and checkout features.

11. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary personal information with trusted service providers that help us operate our business, including:

  • WooCommerce and website technology providers
  • Razorpay and payment service providers
  • Shiprocket and shipping/logistics partners
  • Google Analytics and related Google services
  • Meta and related advertising services
  • WhatsApp and communication service providers
  • Website hosting and security providers
  • Professional advisers where reasonably necessary

We may also disclose information when required by law, regulation, court order, government authority, or where necessary to protect our legal rights, customers, business, or property.

12. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about Nias Decor, products, offers, launches, or other promotional communications.

You can choose not to receive promotional communications by contacting us or using an available unsubscribe/opt-out option.

Please note that you may still receive essential communications relating to an order you have placed, such as payment, shipping, delivery, refund, or customer-service updates.

13. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include appropriate website security, access controls, secure payment processing through payment providers, and other reasonable safeguards.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

  • Fulfilling and managing orders
  • Customer support
  • Returns and refunds
  • Accounting and taxation
  • Legal and regulatory requirements
  • Fraud prevention
  • Resolving disputes
  • Maintaining appropriate business records

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

15. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including rights to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Raise questions or concerns about our handling of your personal information

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Those websites and services have their own privacy policies. Nias Decor is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the relevant privacy policy before providing personal information to any third-party service.

17. Children's Privacy

Our website is intended for general consumers and is not knowingly intended to collect personal information from children in circumstances where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Nias Decor
Operated by: Nias Bedsheet Manufacturer
Website: niasdecor.com
Email: niasbedsheet@gmail.com
Phone/WhatsApp: +919462318385
Business Address: 150, NH-68, 28 PBN, NiasDecor, Suratgarh, Rajasthan (335804)

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.