Shipping & Delivery Policy

1. Shipping Coverage

We currently ship across India, subject to serviceability at your delivery address. Availability depends on the destination and the courier services operating there.

If we cannot deliver to your address, we will contact you using your order details to discuss available options, including cancellation and any applicable refund.

2. Order Processing

Orders are generally processed after successful payment confirmation or, for eligible Cash on Delivery (COD) orders, after order confirmation.

We aim to dispatch orders within 1–3 business days. For this policy, business days generally mean Monday to Saturday, excluding applicable public holidays and days when our operations are closed.

Orders placed on Sundays, public holidays, or during major sales may take longer. High order volumes, manufacturing delays, or unforeseen circumstances can also affect dispatch times. We will try to inform you of material delays.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service. This estimate is additional to the order-processing period.

Remote locations, public holidays, weather conditions, courier disruptions, and other circumstances beyond our reasonable control may cause delays. Delivery estimates are not guarantees.

4. Shipping Partners & Tracking

We may ship orders using Shiprocket and its associated courier partners.

Once dispatched, your order may receive a tracking number or link through email, SMS, WhatsApp, or another available channel. Use the link or tracking number provided to check the latest courier updates. If tracking is unavailable or appears incorrect, contact our support team with your order number.

5. Shipping Charges

Any applicable shipping charges will be shown at checkout before you complete your purchase. Free-shipping offers or discounts may be available from time to time and may be subject to stated conditions.

6. Accurate Delivery Information

Please provide complete and accurate shipping details, including:

• Full name
• House or building number
• Street and locality
• City and state
• Correct PIN code
• Reachable mobile number

Incorrect or incomplete customer-provided information may delay delivery or cause a shipment to be returned. If you notice an error, contact us promptly; address changes may not be possible after dispatch.

Where a shipment fails because of incorrect information provided by the customer, reasonable re-shipping charges may apply after we explain the available options. Charges will not automatically be imposed for errors attributable to Nias Decor or its delivery partners.

7. Delivery Attempts

Courier partners may make delivery attempts according to their own operating procedures. Please ensure the recipient is available and the registered mobile number is reachable.

If delivery cannot be completed because the recipient is unavailable, unreachable, or refuses the shipment, the parcel may be returned to us. Contact us if the tracking information shows an attempted delivery that you believe did not occur.

8. Cash on Delivery

Where Cash on Delivery (COD) is offered, payment is due at delivery in accordance with the courier's procedures.

COD availability may depend on location, order value, courier support, and other order-specific factors. Nias Decor may limit COD for certain orders or destinations, with the available payment options shown during checkout.

9. Damaged or Tampered Packages

If a parcel appears visibly damaged, opened, or tampered with, please:

1. Take clear photographs or a video of the package and shipping label, where practical.
2. Contact us as soon as possible with your order number.
3. Keep the original packaging until the issue has been reviewed, where possible.

These details can help us investigate with the courier. Not having photos does not automatically remove any rights available to you under applicable law. For defective or incorrect products, please also see our Return & Refund Policy.

10. Delayed or Lost Shipments

If tracking has not updated for an unusually long time, or you believe a parcel is lost, contact us with your order number and tracking details.

We will coordinate with the courier partner to investigate and communicate an appropriate resolution, which may include replacement or refund where warranted by the circumstances and applicable law.

11. Undelivered or Returned Shipments

A parcel may be returned to Nias Decor because of an incorrect address or PIN code, an unreachable recipient, unsuccessful delivery attempts, or refusal of delivery.

Where practical, we will contact you to discuss re-shipment or another appropriate resolution. Reasonable additional shipping charges may apply when the delivery failure is attributable to customer-provided information or customer actions, and will be communicated before re-shipping. We will not treat courier or seller errors as customer-caused failures.

12. Contact Us

Please include your order number when contacting us so we can assist you more quickly.